|Training is the foundation of our success!
Thanks to the new profession with federal certification developed by the most important players in this industry, we now have a valuable tool to further improve our performance.
We are pleased to announce that WOLFI SA Road Assistance is part of the pilot project and has the first participant in the canton of Ticino. In addition, Marco Wolfisberg is a member of the federal commission for the control and quality of this very new profession and the head of the roadside assistance module.
RAG_Road Assistance Group
|By partnering with a local firm, Roadside Assistance is developing a software that can integrate and digitize the intervention process. With the aim of minimizing the reaction times and the routes, the tool makes it possible to geo-locate the operators closest to the scene of the accident and transmit all their data with a few clicks.
The project has been received with great enthusiasm throughout Switzerland. In fact, several companies in the field have joined and are already using the tool.
At the end of December 2013, with the main branch in Airolo, the firms Autonotruf Luzern, H.P. Gerber Pannendienst, Autohilfe Ostschweiz, Zerzuben AG and the same WOLFI SA founded the RAG_Road Road Assistance Group, which purchased the rights to the software and sells licenses.
Customer satisfaction is a priority!
|Our customers are satisfied!
Thanks to more than 1,000 responses, over the past year, the quality survey shows that at least 9 out of 10 customers give our service a “5″ on an evaluation scale of “1″ to “5″!
The value of the family business
Quality & Management
||Innovation, technology and progress… For many years now the automotive sector has been evolving using principles of ongoing development.
Meeting the needs of a moving market and a society increasingly in search of the meaning of independence and freedom are some of the causes that have made leading car manufacturers change their strategic direction. These changes have not lead them to sell simpler products, but real service packages instead, giving them the name of mobility.
This is a new concept in service and performance, which also drives the roadside assistance service sector to assume responsibility. Specialization, professionalism, safetly and professional development are definitely some of the opportunities to be seized in order to increase the quality of the service.
In this regard, we are honoured to announce that Soccorso Stradale WOLFI SA (Road Assistance) is fully certified according to ISO 9001:2008 standards. With this we aim to meet expectations and increase our/your customer satisfaction.